FAQs

We will refund the purchase price of an item if you find it to be unsuitable once it arrives. You must notify us within 7 days of receipt of your delivery that you wish to return your item(s) for refund. All items returned must be in original, brand new condition, with all tags attached and original packaging (due to hygiene considerations earrings can not be returned). The cost of returning the item is the responsibility of the buyer. We accept no responsibility for loss or damage in transit of items being returned to us. The address to be used for returns is: Privé Bridal Jewellery, PO Box 34 435, Birkenhead 0746, New Zealand.

We accept Mastercard and Visa payments through PayPal’s secure processing system. We also accept direct transfer.

Yes! All payments are securly process through PayPal.

Yes. We ship worldwide via NZ Post International.

Currently we ship internationally to Australia, the UK and the USA.

Shipping rates and options are calculated during checkout.

We use only cubic zirconia gems for all of our bridal jewellery. This is because cubic zirconia gives a better colour, clarity and sparkle than any other diamond simulant. All of our jewellery is crafted from brass and rhodium plated to illuminate the gems and prevent tarnishing. Our Swarovski jewellery uses genuine Swarovski Elements crystals and Swarovski Pearls, together with freshwater and faux pearls. We use a mixture of freshwater pearls and south sea shell pearls (synthetic pearls coated in the same nacre material as found in natural pearls) depending on the shape of pearl required. Please Click here for more details.

We endeavour to display each item as accurately as possible on our website. However, we cannot guarantee that the true colour of gem stones and other materials will be represented exactly as the colours that you see will depend on your monitor’s display settings and other factors beyond our control. All sizes and measurements given are as accurate as possible.

You can purchase Privé jewellery on this website or from any of our stockists Click here to view a list of current stockists. If you have an urgent request, please feel free to contact us and we will do our best to accommodate your needs.

We are always looking for great stockists.

Privé Bridal is a new and exciting bridal jewelry brand that is rapidly expanding across the world! We are looking for stockists worldwide. We offer great benefits to our stockists and no boutique is too big or small!

Wholesalers can easily order online once their wholesaler account has been approved by Privé Bridal.

If you would like to become a Privé Bridal jewellery stockist or want to find out more information, complete the Stockist Application or email us at sales@prive.co.nz.

We look forward to discussing opportunities with you.