Terms and conditions


Jewellery prices can vary due to exposure to foreign exchange rates and may change without notice.
Price of gold, silver, semi precious, metal and raw materials are subject to commodities price index and, as consequence, can change without notice.

Discounts and Promotion Offers

Privé Bridal reserves the right to alter any discounts and promotion offers anytime without notice.

Packaging, Handling, Freight and Shipping

All deliveries within New Zealand are delivered by NZ Couriers, unless requested otherwise, tracked and request signature. Each order confirmation will have a tracking number to allow you to track your parcel.

Shipping cost includes postage, packaging and handling excepted for special orders.

Orders over 25 kgs will be delivered by carrier unless requested otherwise. Shipping cost to be advised.

At times, circumstances beyond Privé Bridal control may cause delay in the shipping of the goods. For more information please see check out our “delivery & returns” page.

Theft and Loss During Transit

Privé Bridal, its employees, agents and subcontractors do not guarantee the Goods against theft, loss damage or any other deleterious acts during transit and after receipt of the delivery by the purchaser, their nominated agent, express or implied.

Product Descriptions and Site Content

Privé Bridal web site is high resolution to accurately portray, show and describe our products. However, Privé Bridal, its employees, Agents and sub contractors do not warrant that the purchased goods will be identical to the photographic representation due to:

  • Various computer configurations, colors shown on your monitor may also be different from the actual color of the products.
  • Some production processes might result slightly different production outcomes beyond control of the manufacturer and Privé Bridal.
  • Other factors that may distorts photographic integrity of the exhibited goods.

We try our best to describe our products as accurately as possible, however due to the nature of some of our products, they may not be the exact items that are seen in the photo.

Also, the items may appear larger or smaller in pictures, so please always check the size or measurement in product descriptions.

If you received any of our products that are faulty or not as described, you can return them in unused, original condition. For more information regarding our returns policy, please check out our “delivery and return” page.

Handmade products

Handmade beads and products may vary in shape & colour due to the handmade nature & craft processes. Privé Bridal has no liability of any changes in design or colour of the products. Allowance has been made for a small amount of imperfect products in each batch.

Product Availability

While Privé Bridal use a tight control to maintain an accurate stock level of our products, and despite our best effort to keep our web site up to date, products you ordered may not be available, discontinued or out of stock. In such case, we offer the options to substitute it with another product, to refund the cost of the out of stock items, or to issue credit for future use. Our customer service will contact you in all cases to discuss your options.

Loss or Damage of Goods in Transit

All orders are sent tracked via New Zealand Couriers. If an order is not received, a claim will be raised on your behalf and the freight company will contact you for verification. Claims can take up to 6 weeks to process, so please bear this in mind.
All orders are packed with the utmost care and protective packaging to avoid any damage being caused in transit.


All content, within this web site, included but not limited to text, graphics, images, icons, are the property of Privé Bridal or its content suppliers. Under no circumstances is anyone allowed to reproduce, transfer, download, copy or republish any Privé Bridal products or designs without the written consent of Privé Bridal. For more information please visit the Copyright Council of New Zealand (www.copyright.org.nz)

External links and Electronic Data Transmission

This site contains external links, we are not responsible for any lost, damages, harm caused, as we have no control over the information collection, products and services of such web sites. Unencrypted data or emails transferred from us may be intercepted or modified by other parties, we do not warrant that any data transferred are free of viruses or harmful components. Whilst we do everything in our control to ensure our website is safe and harm free, Privé Bridal are not liable to or responsible for any damages caused by using this web site, you accepted the inherent risk associated with the insecurity of the Internet.

Privacy policy

Privé Bridal respects you as a customer and in turn, respects your privacy. This information described our policies of protecting the information we obtain from you. Privé Bridal privacy policy conforms to the Privacy Act 1993 and how to protect your privacy, please visit http://www.privacy.org.nz/

If you have any questions or concerns, please don’t hesitate to contact us at sales@prive.co.nz

Here at Privé Bridal (‘Privé Bridal, ‘us’, ‘our’ or ‘we’), we want to make sure you feel comfortable using our website and applications.

This privacy policy governs information provided to Privé Bridal and communications from Privé Bridal, including information you provide to us on privebridal.com, prive.co.nz (Privé Bridal ‘website’), on Privé Bridal mobile, Facebook, Pinterest and Google+ applications (Privé Bridal ‘applications’), competitions and other promotions, and information you provide to us in store. Your use of Privé Bridal website, applications, your entry in our competitions and other promotions constitute your acceptance of this privacy policy and your consent to the practices it describes.

Rest assured, Privé Bridal will not disclose, sell, distribute or pass on any information to any other parties. Never have, never will.

Non-personable identifiable information

When you visit Privé Bridal website or use Privé Bridal applications, we may collect certain anonymous information about your visit. For example, when you browse Privé Bridal website, we may monitor statistics including but not limited to the number of people that visited these websites, geographical information etc.

In addition, we may also collect information about your browsing behaviour, such as the date and time you accessed the website and the areas or pages of the website that you visit. Privé Bridal uses non-personable information for internal business and marketing purposes and to help administer and improve Privé Bridal site for your shopping and user experience.

Personally identifiable information

Personally identifiable information is any information about you as an individual. For example, your name, address, credit card number and billing information. Whether or not you provide your personally identifiable information to us is completely up to you. If you choose not to provide the information we request, you may be unable to use some of our services.

Online purchases

When you place an order on Privé Bridal website, you must provide your name, email, shipping/billing address, credit card number and its expiration date in order to process and track your order. We may also maintain a record of your product purchases for customer service purposes.

Privé Bridal e-news

You can sign up on Privé Bridal site to receive promotional emails (‘Privé Bridal e-News’) from us that include product news, exclusive offers and general information. If you sign up for Privé Bridal e-news, we will ask you for your email address, name and country location. You can unsubscribe from Privé Bridal e-news at any time by clicking the “unsubscribe” button included on every email you receive.

Facebook applications

When you use one of our applications on Facebook, we will request your permission to access certain personally identifiable information on Facebook, such as your name, profile picture, gender and other profile information. Depending on the application, you may have the opportunity to post reviews, questions and other content on the application. You can change certain settings relating to these applications through your account and privacy settings on Facebook.


Cookies are pieces of information which a website transfers to your computers hard disk for record-keeping purposes. Cookies can make a web site more useful by personalizing information for visitors and by storing information about your preferences on our site. The use of cookies is an industry standard, and many major websites use them to provide useful features for their customers. It is our policy to use cookies only to identify you, to customize our site for you, to help improve navigation.

Most browsers are initially set up to accept cookies. If you prefer, you can set your browser to reject cookies. However, you will not be able to take full advantage of our web site if you do so.

We use tracking technology to better understand site traffic patterns and use. However, none of the information collected via tracking technology is personally identifiable information.

Competitions and surveys

If you enter a competition or other promotion, we may ask you for your name, address, email and telephone number. We may sometimes use a third party application on Facebook to host a competition or promotion. In these instances, the information you provide will be submitted to that third party and their privacy policy will govern the use and disclosure of the information you submit.

Collecting personal information

We collect your information to serve you better and to provide you with a customised experience using Privé Bridal sites. We may use your personally identifiable information to fulfill a request from you (such as send you Privé Bridal e-news), fulfill and deliver your orders, tell you about our new products, services and offers, respond to your comments, feedback or questions, contact you if necessary while processing an order and generate web analytics to compile user data for marketing purposes.

Protecting personal information

We maintain reasonable safeguards to protect against unauthorized disclosure, use, alteration or destruction of the personal information you provide on our sites. Contact us if you have any questions about the security of our sites.

Updates to our Privacy Policy

We may revise our privacy policy from time to time. If we change our privacy policy, we will post the revised copy on this webpage.


Privé Bridal strives, to the fullest extent possible, to provide accurate and updated content on this website. Unfortunately, there may occasionally be price changes, sold out goods and other unintentional errors on our site. We reserve the right not to be liable for these errors or changes and neither Privé Bridal, nor any employee or representative of Privé Bridal will be liable for damages arising from the use of this website or the products sold here.

Applicable Law

Any dispute arising between a customer and Privé Bridal will be settled in accordance with New Zealand Legislation.